Reputation Calculator

Calculate your business reputation score based on customer reviews, ratings, and feedback sentiment.

Business Type

Industry Benchmark

Review Distribution

5-Star Reviews

4-Star Reviews

3-Star Reviews

2-Star Reviews

1-Star Reviews

Engagement Metrics

Response Rate to Reviews (%)

Average Response Time (hours)

Total Review Count

Review Sentiment Analysis

Positive Reviews (%)

Neutral Reviews (%)

Negative Reviews (%)

Platform Presence

Google Rating (0-5)

Yelp Rating (0-5)

Facebook Rating (0-5)

TripAdvisor Rating

BBB Rating (A-F)

Trustpilot Rating

Overall Reputation Score

Star Rating Average

Performance Metrics

Detailed Breakdown

Review Quality Score

Engagement Score

Platform Presence Score

Recommendations

Frequently Asked Questions

What is a reputation score?

A reputation score is a quantitative measure of a business's online reputation based on customer reviews, ratings, response rates, and overall sentiment. Scores typically range from 0-100, with higher scores indicating better reputation.

How is the reputation score calculated?

Our reputation score combines multiple factors:

Review Quality (40%): Star ratings and sentiment analysis
Engagement (30%): Response rates and response times
Platform Presence (30%): Ratings across multiple platforms

What is a good reputation score?

Score ranges and interpretations:

90-100: Excellent - Top-tier reputation
75-89: Good - Strong reputation with minor issues
60-74: Fair - Average reputation, needs attention
40-59: Poor - Significant reputation concerns
0-39: Critical - Urgent reputation management needed

How can I improve my reputation score?

To improve your reputation score:

Respond to all reviews (positive and negative)
Address negative feedback professionally
Encourage satisfied customers to leave reviews
Monitor multiple review platforms
Implement customer feedback improvements

How often should I calculate my reputation score?

Calculate your reputation score monthly or quarterly to track progress. For businesses with high review volume, weekly monitoring may be beneficial. Regular calculation helps identify trends and areas for improvement.

Does responding to reviews affect my reputation score?

Yes! Responding to reviews significantly impacts your reputation score. A high response rate (80%+) and quick response times (under 24 hours) demonstrate customer care and improve your overall score.